Frequently asked questions about our AI-powered sales systems
Pricing, contracts, invoicing, the AI assistant and legal matters, answered briefly.
What is an AI-powered sales system?
A connected process that finds potential buyers, responds to every enquiry within minutes (email, AI call), qualifies the need, books a meeting and hands it over to your salesperson with a summary. AI provides the speed; people decide on the offer and the price.
Do you guarantee a specific number of leads or meetings?
No. We don’t promise numbers we can’t back up, because the timing of buying decisions depends on the market. What we do commit to: building the system, running and improving it continuously, and giving you a clear weekly view of everything from ad spend to meetings.
Is ad spend included in the monthly fee?
It isn’t included. You pay the ad budget from your own ad account, so the account and the data stay yours. We suggest a starting budget in the assessment. B2B outreach and SEO don’t need any advertising, and good search visibility can bring ad spend down over time.
How do I order the service?
Online, in about 3 minutes: choose your package on the Pricing page, enter your company details and you’ll receive the pro-forma invoice by email straight away. We hold the kick-off meeting within 2 business days of receiving your payment.
Who is the service provider, and how do you invoice?
The service provider is Island Merchants Ltd. (Malta, EU VAT number: MT30933805). All prices are net (excl. VAT). EU companies outside Malta with a valid EU VAT number are invoiced under the reverse charge mechanism, so no Maltese VAT appears on the pro-forma invoice; your company accounts for the VAT in its own return. In all other cases (including companies based in Malta), 18% Maltese VAT is added.
What do we need to do on our side?
Give us access to the accounts, approve the messages and take the meetings we hand over. The offer, the price and the delivery stay with you.
Won’t it be awkward to have an AI calling our customers?
The AI assistant only calls people who have asked to be contacted, says at the start of the call that it is an AI, and can hand over to a person at any time. We agree the tone and the script with you in advance.
Is cold outreach legal in every country you work in?
We follow local rules in every country and work under a data processing agreement. Where local law requires prior consent (in Austria, for example), we rely on advertising, the website and referrals.
Why is the fixed term 12 months?
The value of a sales system builds month by month: an opportunity found today often turns into business later. That’s why Pathfinder and Ally have a 12-month fixed term, and in return we waive the setup fee. Scout has a 6-month fixed term, then it can be cancelled monthly with 30 days’ notice.
How long does it take to go live?
The first live workflow is typically up and running in weeks 3–4 after your order. Nothing goes live without your approval.
Which languages do you work in?
Hungarian, English, German, Czech, Slovak and Romanian, always in the language of the target market.
Do we need our own CRM?
No. We track enquiries in a shared results tracker and in your existing email and calendar systems; if you already have a CRM, we can connect to that too.
How can I pay?
By bank transfer (prepayment) against the pro-forma invoice. Beneficiary: Island Merchants Ltd. You receive the payment details immediately after ordering.
Will I receive an invoice?
Yes. Once your payment arrives, we issue a final invoice in your company’s name.
What happens at the end of the contract?
All accounts, data and content remain yours; we hand over the documentation so the process can keep running without us.
Where can I ask questions?
On WhatsApp or by phone: +36 30 153 6533, or by email: info@impulsyan.com.